![]() In some cases, you may be looking for an easier-to-implement, user-friendly, and less costly solution such as Trengo. On the other hand, one of the tools isn’t as user-friendly. On the one hand, they are both expensive and their pricing plans are a bit hazy. But they also have their downsides, especially for smaller businesses. It’s therefore ideal as a CRM system.īoth software solutions undoubtedly have great features. This is because you can easily connect it with Salesforce’s sales and marketing software. Salesforce, on the other hand, is great if you want to get a 360-degree profile on your customer. Besides that, it is better suited as a customer service and support ticketing software. Zendesk is easier to set up and works more intuitively than Salesforce. ![]() Let’s dive in, shall we? Zendesk vs Salesforce: which fits your organization best? ![]() So much relies on your own situation.īut still, if you have been doubting about which software to work with, I pinky promise you will know exactly how to make the right decision after reading this article. ![]() Now, if you came here for a quick answer on which of the two is better, I have bad news. I tested both Zendesk and Salesforce myself, read extensive articles about the companies, checked out a couple of other comparisons, and spoke to professionals who had experience with either of the two.īesides that, I read an interesting thread on Quora, where, amongst other experts, old employees gave some useful insights into the comparison between the two software solutions. To make the best possible comparison between these two companies, I used as many sources as I could find. Zendesk vs Salesforce is the battle between two of the biggest juggernauts in customer communication software. ![]()
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